Service & Contact
Service & ContactBack to customer service
You can contact our customer service for product advise or questions about the order process.
Please visit our support centers for any questions regarding product support.
Click here for support topics for your Safescan money product and visit the ‣ Safescan Support Center.
Click here for support topics related to the TimeMoto time and attendance product line and visit the ‣ TimeMoto Support Center.
If you cannot find the support topic you need, please fill out the contact form below.
7390 South Fraser St
Centennial, CO 80112
Toll-free telephone: 1-844-386-1192
How can I reach Safescan’s Customer or Technical Support? ▾
Please fill out the contact form on our website, and we will contact you by e-mail or phone as quickly as possible.
Why should I update my counterfeit detector? ▾
Central banks are constantly revising their banknotes to incorporate the newest security features and make it even harder for counterfeiters to succeed. Safescan’s dedicated currency management team makes sure your device keeps pace with these changes by updating the device’s software.
How do I update my Safescan device? ▾
To update your Safescan product when new banknotes are released, visit the product details page for the device on Safescan.com. In the Downloads section, you will find not only the latest software update for your device, but also manuals, product sheets and brochures. You can also visit the global downloads page on our website here ‣.
Each update kit contains detailed instructions. If you can’t find the information you need, please don’t hesitate to contact our customer service department for help.
Where can I find my product manual? ▾
Your product manual is enclosed in the product package. If you no longer have your manual, you may be able to download one: visit the product details page for the device on Safescan.com and click on the Downloads section, where you will find all the downloadable content related to your device, such as software updates, product sheets and brochures. If you can’t find the information you need, please don’t hesitate to contact our customer service department for help.
Does Safescan have local dealers? ▾
We have a wide network of local partners throughout Europe and the US. If you are interested in becoming a Safescan distributor, please visit our Dealer page for more information. If you are interested in finding a Safescan distributor near you, please contact us.
What does shipping cost? ▾
We work hard to keep our shipping rates as low as possible, without surcharges for delivery to remote areas. To ensure the fast, accurate delivery of your order, we use the reliable services of FedEx.
When will I receive my order? ▾
If we receive payment for your order before 3:00 p.m. MST, we will process your order on that same day. Provided that all items are in stock, you should receive your order in 1-5 business days. Orders placed after 3:00 p.m. MST or on weekends and holidays will be processed the following business day. These shipping times are estimates only.
As soon as our warehouse has shipped your order, we will send you a confirmation e-mail that includes a unique FedEx tracking number. To track your package’s status in real time, visit www.fedex.com and enter your tracking number into the “Track a Shipment” box at the center of the page. FedEx delivers during normal business hours from Monday through Friday, excluding public holidays.
The average delivery time is 1–5 business days, , dependent upon where the order was placed. Please note that all delivery times are estimates only.
Where can I check the status of my order? ▾
There are two ways to track the status of your order:
1. Log in to your Safescan account and click on “My order history”.
2. Use the tracking number we send you by e-mail once your order has shipped to follow the progress of your shipment.
How can I be sure that my payment details are in safe hands? ▾
How can I return items? ▾
Easy: simply submit a return request on our website. Please see our Delivery & Returns page for detailed instructions.
How do I update my Safescan time and attendance software? ▾
To update your Safescan software, click on the question-mark button in your current version. Follow the “Check for updates” link to our website, where you will find a download link for the latest version of your software.
- To update your TA+ Software you can use the following link: www.safescan.com/tasoftware-update