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  • BANKNOTE COUNTERS
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  • Order
    • How to order online

      Step 1
      Once you’ve found an item you’d like to buy, click the “Add to cart” button. The selected item will be added to your shopping cart. Click the “Shopping cart” link at the top right of every page to visit your cart and adjust amounts or remove items. You can also continue shopping and return to your cart later.

      Step 2
      When you’re ready to check out, click “Next” in your shopping cart.

      • If you already have a Safescan account, log in with your e-mail address and password. Your billing address and other information will be automatically filled in for you.
      • If you don’t have a Safescan account, click on “Proceed to checkout” and fill in the requested information. (In a later step, you’ll have the chance to create an account and save this information for next time if you’d like.)

      Step 3
      On the next page, select your desired payment method. (See our payment options page for more information about your choices.) If you plan to pay by credit card, you’ll be asked to enter your card details here.

      Step 4
      On the final page, you can review your order one last time and read our terms and conditions before you confirm your order. When you’re ready, click “Place your order”.

      Step 5
      After you’ve placed your order, you will be redirected over a secure Internet connection to our payment service providers, where you will be guided through the final steps to complete your order. After your payment is processed, you will be redirected back to Safescan.com. We will start processing your order and send you an order confirmation e-mail.

    • Checking stock

      We ship all our products from a central warehouse. To help you plan your order, we use a set of simple status symbols to indicate an item’s real-time stock level.

      Safescan stock status symbols
      Green – The item is in stock and ready to ship! Orders placed before 16:00 CET are shipped the same day.
      Orange – The item is currently sold out, but we expect to have it in stock very soon. You can pre-order the item, and as soon as it arrives at our warehouse, we’ll ship it to you.
      Red – The item is currently sold out and we don’t expect to have it in stock again soon.

    • Creating a Safescan Account

      Creating your account
      When you place an order with Safescan.com, you have the option to create an account to store the billing and shipping information you’ve just entered for future orders. In addition to speeding up checkout, an account offers you the following benefits:

      • Order tracking and history
      • Downloadable invoices
      • Extended product warranty
      • Service and support claims filing
      • Multiple saved billing and delivery addresses


      Accessing your account
      You can log in to your Safescan account at any time by clicking the “My account” link at the top of every page. All your account information is automatically encrypted and sent over a secure connection.


      Updating your account information
      To update your account information, log in to your Safescan account at any time.


      Account blocked after 3 incorrect login attempts
      For your security, your account will be blocked for 30 minutes if the wrong password is entered three times in a row. To access your account, wait 30 minutes and try again, or use the “Forgot your password?” option to reset your password.


      Forgot your password?
      If you’ve forgotten your password, click here or on the link on the login screen. Enter your e-mail address and we’ll send you a link you can use to reset your password.

    • After you placed your order

      Once you submit your order, we set aside the in-stock items you’ve bought. If any items are out of stock, we’ll hold your order until they arrive, then ship all your items together. That way, we make sure you get your products as quickly as possible.


      If it ends up taking longer than expected for an out-of-stock item to arrive, we’ll contact you and ask you how you’d like to proceed. We can do one of three things for you:

      • Cancel the out-of-stock item and ship the remaining items right away.
      • Ship the in-stock items now and send the outstanding item as soon as it arrives.
      • Cancel your entire order.


      Canceling an order
      If you’d like to a cancel an order that hasn’t shipped yet, please contact us.


      If you’d like to cancel an order that has already shipped, please refuse delivery at your door. UPS will then return the order to us, at which point we can cancel it and issue you a refund.

  • Payment
    • VAT policy

      All the prices listed on our website are excluding VAT. As a European company, Safescan will apply VAT charges according to the rules and regulations of the European Union. For more information please visit the website of the European Union.

      What does this mean for your order?

      1. Orders that are placed in, or shipped to a county outside of the European Union, are exempted from VAT.
      2. Companies based in Europe with a valid VAT number that is verified by Safescan are exempted from VAT.
      3. Companies based in Europe without a valid and verified VAT number are charged the VAT percentage that is set by the country where the order is shipped to.

      How we verify your VAT number:

      When completing your order, please enter a valid VAT number in the required field. Your VAT number will immediately be checked by the VIES Validation Service If your VAT number is valid you can complete your order without being charged the VAT amount. If you do not enter a (valid) VAT number, you must pay the relevant VAT amount.

      If the VIES database is not able to verify your VAT number, you can still complete your order without being charged with the VAT amount, but your order will be put on hold and manually checked by Safescan. If the supplied VAT number is invalid, an email will be sent to you with the request to either correct the provided number or pay the outstanding VAT amount.

      Your VAT number can be invalid due to the following reasons:

      1. The provided VAT number does not exist.
      Something small like a simple typo could make your VAT number appear as invalid. Please check if you have entered all the digits correctly.

      2. The provided VAT number is not valid for transactions between different EU countries.
      Some European countries such as Italy and Spain require an extra registration to activate the VAT number for international transactions within the EU. Please consult your local authorities to see if your VAT number is valid for cross-border EU transactions. If your VAT number has to be activated please wait until the number is processed to complete your order.

      Please make sure to double check your VAT number when placing your order on the Safescan website. If you require more information about the European VAT ruling, please visit: http://ec.europa.eu/taxation_customs/vies/faqvies.do?locale=en

      Deliveries to countries outside the EU always incur a 0% VAT rate. In addition to the copy of your invoice we send you by e-mail, we will add a copy to your shipment for customs use.

      A VAT number is a unique number that is connected to a specific business entity. Basically a change of a VAT number means a change of a business entity. If you create an account on the Safescan website and your purchases are of a corporate nature, please ensure that you register your account with your correct VAT number. Subsequent changes are no longer possible, as your account is linked to the VAT number you entered during your registration. A change in your VAT number is a change in your business entity, resulting in a change of your account on the Safescan website.

    • Payment methods

      We offer the following payment methods for your convenience and, unlike many other shops, never charge any transaction fees.


      Credit cards


      You can pay for your Safescan order using one of the following credit cards:
      ‣ VISA
      ‣ MasterCard
      ‣ American Express


      We use a secure SSL connection during the checkout process, so your credit-card details are fully protected. After you enter your information, we will communicate with your credit-card issuer to process your payment smoothly and securely.


      PayPal
      PayPal is the preferred way to pay online in many countries because it’s safe and fast. PayPal securely stores your credit card and banking information, enabling you to pay online without entering your sensitive financial information every time you shop. Using Paypal you can speed through the checkout process in just a few clicks. PayPal deducts payment directly from your credit card or bank account, and your payment information is never shared on the Internet.


      Maestro
      Maestro lets you pay quickly and securely online. Enter your debit card number and expiration date and you will be automatically taken to the bank’s secure website, where you will be asked to verify the amount and pay using your usual authentication medium.


      To use Maestro, the following conditions must be met:

      1.Your bank must support the service.
      If you aren’t sure, ask your bank.
      2.You must have an authentication medium.
      Maestro payments over the Internet are protected by an authentication medium. Depending on the bank, this may be a card reader, a password, or something else. Contact your bank if you don’t yet have an authentication medium.
      3.You must have received a SecureCode.
      To make payments over the Internet using your Maestro card, you must have a SecureCode. If you don’t have one, contact your bank.


      Cash on delivery (COD)
      If you choose to pay by cash on delivery, you will pay when the order is delivered to your address. A modest surcharge will be added to your order to cover the carrier’s additional fee.


      Advance payment by bank transfer
      If you select this payment option, we will ship your order once your payment has been received in our bank account. The e-mail order confirmation we send you will contain your order number; please refer to this number when you make payment, so we can link your payment to the correct order.


      Bank details:
      Safescan BV
      IBAN: NL93ABNA0423425420
      BIC: ABNANL2A


    • Payment security using SSL

      Your privacy and protection are deeply important to us, and we go to great lengths to ensure the security of your information on our site. To protect your information during the ordering process, we use Secure Sockets Layer (SSL). SSL is the industry standard protocol for establishing a secure connection between computers on the Internet. The protocol encrypts all traffic and guarantees message integrity and sender and receiver authenticity.


      There are two ways to confirm that a secure SSL connection has been established:

      • The website’s URL begins with “https://” rather than “http://”.
      • You see a visual cue in your browser’s address bar, such as a lock icon or a green button (varies by browser).


      These cues signify that your payment and personal data are protected. You can click on the lock icon or green button in your browser’s address bar to view the details of the SSL certificate, including its validity.


      Our payment systems also meet the strict security standards of the Payment Card Industry Data Security Standard (PCI DSS). We meet or exceed the key PCI DSS requirements:


      • We never use vendor-supplied defaults for passwords or other security parameters.
      • We always encrypt cardholder data and sensitive information before it is transmitted.
      • We maintain anti-virus software and firewalls to protect customer data.
      • We restrict access to cardholder data to those who have a business need to know.
      • We assign a unique ID to each person with computer access.
      • We tightly control physical access to our systems infrastructure.
      • We track and monitor all access to network resources and cardholder data.
      • We routinely audit and improve our security systems, applications and processes.

  • Delivery & Returns
    • Important order information Republic of Ireland

      As of 20th January 2021, we have now resumed supply into the Republic of Ireland though, as a result of the delays in transiting goods from the Netherlands through the UK, you may experience slightly longer delivery times than normal. Please feel free to email orders@safescan.com if you require additional info about your order.

    • Shipping costs

      We offer free shipping for all orders with a value of €50 or more. For orders below €50 standard shipping rates apply. We work hard to keep our shipping rates as low as possible, without surcharges for delivery to remote areas. In some countries, shipping and returning of your order is free of charge. Please see the table of shipping rates ‣ for detailed information. To ensure the fast, accurate delivery of your order, we use the reliable services of UPS.


      After you place the desired items in your shopping cart, select your preferred delivery method. The cart will calculate and display your shipping costs so you can review them before you complete your order. These costs are also displayed in the confirmation email we send you after you place an order, and in your online order status.

    • Delivery times

      If we receive payment for your order before 16:00 CET, we will process your order that same day. Provided all items are in stock, you will receive it in 1–3 business days. Orders placed on weekends and public holidays will be processed the next business day. During busier periods it is possible that your order cannot be processed the same day. Your order will be processed and shipped as soon as possible.


      As soon as our warehouse has shipped your order, we will send you a confirmation e-mail including a unique UPS parcel tracking number. To trace your package’s status in real time, visit www.ups.com and enter your tracking number on the left side of the page. UPS delivers between 8:00 and 18:00 Monday through Friday, excluding public holidays.


      The average delivery time is 1–3 business days, depending on the country to which the order is shipped. Please see our table of delivery times ‣ for detailed information.

    • Incorrect or lost orders

      If you receive items you did not order or some of the items you ordered are missing, please let us know. Write to us at info@safescan.com with the following information:


      • your order number
      • the item number(s) of the missing or incorrect product(s)
      • digital photos of the shipment, where possible


      Our customer care team will contact you as quickly as possible to sort out your order.

    • 14 day money-back guarantee

      When you shop on Safescan.com, you enjoy a 14-day money-back guarantee on all items (excluding software packages). During this time, you can return an item purchased from our online store for a full refund, without stating a reason. Please note that certain limitations apply to this guarantee; we encourage you to familiarize yourself with these requirements prior to delivery:


      • You must have created a Safescan account.
      • The item must be unused.
      • There must be no visible damage or signs of use.
      • The product and all accessories, manuals and packaging must be returned in their original state.
      • The guarantee does not apply to software packages.


      We may reduce or decline your refund if the item has been used or damaged or is incomplete.


      In practical terms, this means you may inspect an item to determine its suitability, but you may not use it; any action that renders the item “used” voids your right to the 14-day money-back guarantee.


      We will refund a reduced amount if:

      • the product has been damaged, either by you or on its journey back to us
      • any components (manuals, cables, adapters, and so on) are not returned


      Once we receive your return, we will refund your purchase amount within 30 days (subject to the limitations above). If you paid with a credit card, the refund will be credited to your card. If you choose to have UPS pick up your return shipment, please note that the cost will be deducted from your total refund.

    • Defective on Arrival Policy

      We offer a 7-day DOA (Defective on Arrival) policy. If a product you’ve purchased becomes defective within 7 days of receipt, we will send you a new one, completely free of charge. Simply notify us within the 7-day period, and after approval, submit a return request through your Safescan account at Safescan.com. We will pick up the defective product and deliver a new one at no cost to you.


      Please note that the defective goods must be returned in their original packaging. Items returned without their original packaging cannot be accepted for DOA; they will be sent for repair under warranty instead.


      After the 7-day period, the standard warranty terms apply.

    • Return instructions

      The return request process

      1.Go to www.safescan.com and log in to your Safescan account (or create one, if you don’t already have one).
      2. If you purchased your item at Safescan.com, go to your order history and click on the “return request” option. Complete the form to submit your request.
      3. If you purchased your Safescan product from one of our authorized dealers, go to “My returns” and fill in the form to submit your request. (You will need your purchase invoice or receipt for this.)
      4. We will contact you by e-mail as quickly as we can with further instructions on how to return your product. These instructions will include your return label and unique RMA return number. Please wait for these instructions before returning your product to us; without both the return label and RMA number, we cannot accept your return.

    • Return Shipping costs

      When you wish to return one or more products, some additional costs may apply. Simply read our different policies below to find out which one applies to your return.


      Please note that the following policies only apply to countries and regions within the European Union, The United Kingdom and Switzerland. If you want to return your product from another region, different exceptions may apply. Please contact us for more information.


      Return Shipments - Within 14-day satisfaction period

      You can return the product to us, using your own preferred carrier that you pay for in advance. Once we have received the package, we will refund you the cost of the product. The cost of the return shipment will not be covered by Safescan as is stated in our terms and conditions.

      You can also choose to request a return label from us. We will then provide you with a UPS label that you can use to ship the product back to us. Once we have received the package, we will refund you the amount you have paid for the product. The price of the UPS label will be deducted from the refunded amount. Please note that the price of your return label can vary per country.


      Repair shipments - Within warranty period

      If you need to ship your product to us for a repair, you can do so by submitting a repair request. You will then receive a free UPS label from us, which you can use to ship the product. After your product has been repaired, it will be shipped back to you. You will not have to pay any of the shipping costs.

      Please note that if your device is not in need of actual repair, but the issue is related to maintenance, including cleaning, updating or calibrating the device, the shipping costs and servicing costs will be charged.


      Repair shipments - Outside warranty period

      If your product is not covered by our warranty anymore, but needs to be repaired, you can still ship it to us. You can use your preferred carrier or request a return label from us. Please note that the cost of the repair services and the return label will be charged.

      If we cannot repair your product, we offer free recycling. Alternatively, we can return the product to you, but shipping costs will be charged.


      Disclaimer

      Your products and returns are shipped from our warehouse in The Netherlands. If you are shipping your product to us from a country or region outside of the European Union, additional duties, import or export costs may apply. Please contact us for more information.

  • Warranty & Repairs
    • Warranty period

      All our products are manufactured to stringent quality and safety standards. We offer a 3-year warranty for many of our products* after registration of your product.


      *Warranty is available for all Safescan products except the Safescan 20, 30, 35, RF-100, RF-110, Safescan and TimeMoto software and consumables such as UV lamps, batteries, coin tubes, USB cables, coin cups, lids, brackets and trays.

    • Product registration

      We hope you will enjoy your Safescan purchase to its fullest! Maximize your value by registering your product. Registration has the following benefits:

      • Free software updates and product information
      • 3-year extended warranty and support
      • Ability to share your suggestions as part of our product improvement panel


      To receive the 3-year extended warranty, log into your existing Safescan account (or create a new one) at www.safescan.com, then click on the “Register” link in your profile (or surf to www.safescan.com/register) within 30 days of purchase. Enter the purchase date, invoice number, model number, and serial number for your product. The extended warranty begins on the date of purchase.


      Click here to register your product ‣

    • Repair request

      If your product is not functioning properly, we will do everything we can to fix it as quickly as possible. Our in-house repair department will professionally repair your product, in the shortest possible time. If your product becomes defective within the warranty period, we will repair it free of charge. If the item is no longer under warranty, we will provide a no-obligation quote for repairs. (Please note that you will need to pay the cost of shipping the item to us.)


      The repair request process

      1.Go to www.safescan.com and log in to your Safescan account (or create one, if you don’t already have one).
      2. If you purchased your item using your Safescan account, go to your order history and click on the “return request” option. Complete the form to submit your request.
      3. If you purchased your Safescan product from one of our authorized dealers, go to “My RMAs” and fill in the form to submit your request. (You will need your purchase invoice or receipt for this.)
      4. We will contact you by e-mail as quickly as we can with further instructions on how to return your product. These instructions will include your return label and unique RMA return number. Please wait for these instructions before returning your product to us; without both the return label and RMA number, we cannot accept your return.


      To ease the returns process, we offer a pickup service at greatly reduced rates. If you would like to use this service, please select it when you fill out the return form. You will receive clear instructions on payment and pickup.

    • CE certification

      Our products meet all applicable European safety guidelines. Please contact our customer care department to request a copy of the CE Declaration of Conformity (DoC) for any product.


      CE stands for Conformité Européenne, and this mark indicates compliance with EU product legislation.

    • WEEE Regulations

      Safescan is committed to manufacturing products that have a minimal impact on the environment. As part of this commitment, we embrace the WEEE European Directive. WEEE stands for Waste Electrical and Electronic Equipment. In line with WEEE objectives, our design process for each new product includes the following considerations:

      • durability and long product life
      • ease of disassembly and recycling
      • identification of plastic material
      • energy-saving features
      • reduced use of hazardous substances
      • use of recycled material and reuse of parts


      In addition, our WEEE team monitors the introduction of legislation in individual European countries, in particular the recycling targets that member states must meet. For example, the WEEE Directive became UK legislation in January 2007. Our entire organization worked hard to fulfill the requirements:

      • We ensured that all new products carry the appropriate WEEE marking.
      • We developed internal systems to ensure that all data requirements can be met.
      • We became a member of the Environment Agency’s Producer Compliance Scheme to meet our obligations for UK business-to-consumer (B2C) transactions.
      • We formed relationships with appropriate partners in recycling, logistics and refurbishment to ensure that we can provide a take-back service, should any of our UK customers require it.


      Thanks to the groundwork laid here, we also meet all our obligations for business-to-business (B2B) transactions, and our framework can be tailored to meet individual customers’ needs as part of our commitment to a healthy environment.


  • Service & Support
    • Contact Form


    • Remote Support Software
      We are happy to help you remotely. Please download the free TeamViewer remote support software. Install it and give permission for our customer care team to access your computer, and we will gladly assist you in solving your problem.

      ‣ Download TeamViewer remote support software
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