customer-service

Delivery & Returns

Delivery & ReturnsBack to customer service

  • Shipping costs

    We work hard to keep our shipping rates as low as possible, without surcharges for delivery to remote areas. To ensure the fast, accurate delivery of your order, we use the reliable services of FedEx Ground. Please see the table of shipping rates for detailed information.


    After you place the desired items in your shopping cart, the cart will calculate and display your shipping costs so you can review them before you complete your order. These costs are also displayed in the confirmation e-mail we send you after you place an order, and in your online order status.


    Please note that for orders placed by customers outside the fifty United States of America that increased shipping costs and other costs such as export documentation, import duties, import taxes and import fees may apply. If you require shipping service outside the fifty United States of America, please call us on our toll-free number at 1-844-386-1192 and we will arrange a full estimate for these shipping services and handle your order personally on the telephone.

  • Delivery & types of services

    If we receive payment for your order before 3:00 p.m. MST, we will process it on that same day. Provided that all items are in stock, you should receive your order in 1-5 business days. Orders placed after 3:00 p.m. MST or on weekends and holidays will be processed the following business day. These shipping times are estimates only.


    As soon as our warehouse has shipped your order, we will send you a confirmation e-mail that includes a unique FedEx tracking number. To track your package’s status in real time, visit www.fedex.com and enter your tracking number into the “Track a Shipment” box at the center of the page. FedEx delivers during normal business hours from Monday through Friday, excluding public holidays.


    All orders placed via the website are shipped using FedEx Ground. If you require overnight or express delivery of your shipment, please call us on our toll-free number at 1-844-386-1192. We will provide you with an estimate for the expedited delivery charges and handle your order personally on the telephone.

  • Incorrect or lost orders

    If you receive items you did not order or a part of your order is missing, please let us know within 48 hours of receiving your order. Write to us at info@safescan.us.com with the following information:


    • your order number
    • the item number(s) of the missing or incorrect product(s)
    • digital photos of the shipment, if possible


    Our customer service team will contact you as quickly as possible to sort out your order.

  • 30 day money-back guarantee

    When you shop on Safescan.com, you enjoy a 30 day money-back guarantee on all items (excluding software). During this time, you can return an item purchased from our online store for a full refund, without stating a reason.


    Please note that shipping costs will not be refunded and that you are responsible for the costs and risks of returning the item back to us.


    Please also note that certain limitations apply to this guarantee; we encourage you to familiarize yourself with these requirements prior to delivery:


    • You must have created a Safescan account.
    • The item must be unused.
    • There must be no visible damage or signs of use.
    • The product and all accessories, manuals and packaging must be returned in their original state.
    • The guarantee does not apply to software.


    We may reduce or decline your refund if the item has been used or damaged (either by you or on its journey back to us) or is incomplete (e.g. manuals, cables, adapters, packaging, etc. are missing).


    In practical terms, this means you may inspect an item to determine its suitability, but you may not use it; any action that renders the item “used” voids your right to the 30-day money-back guarantee.


    Once we receive your return, we will refund your purchase amount within 30 days (subject to the limitations above). If you paid with a credit card, the refund will be credited to your card.

  • Defective on Arrival Policy

    We offer a 7-day Defective on Arrival policy. If a product you’ve purchased becomes defective within 7 days of receipt, we will send you a new one, completely free of charge. Simply notify us within the 7-day period and, after approval, submit a return request through your Safescan account at Safescan.com. We will pick up the defective product and deliver a new one at no cost to you.


    Please note that the defective goods must be returned in their original packaging. Items returned without their original packaging cannot be accepted under the Defective on Arrival policy; they will be sent for repair under warranty instead.


    After the 7-day period, the standard warranty terms apply.

  • Return instructions

    The return request process

    1.Go to www.safescan.com and log in to your Safescan account (or create one, if you don’t already have one).
    2. If you purchased your item at Safescan.com, go to your order history and click on the “return request” option. Complete the form to submit your request.
    3. If you purchased your Safescan product from one of our authorized dealers, go to “My returns” and fill in the form to submit your request. (You will need your purchase invoice or receipt for this.)
    4. We will contact you by e-mail as quickly as we can with further instructions on how to return your product. These instructions will include a unique RMA number. Please wait for these instructions before returning your product to us; without the RMA number, we cannot accept your return.

  • Return Shipping costs

    If you are returning an item under our Defective on Arrival policy, we will arrange to pick it up and pay the costs.


    If you’re returning an item for any other reason, such as under the 30-day money-back guarantee or for repair, please note that you are responsible for paying the costs and bearing the risks of return shipment.


    To ease the returns process, we offer a pickup service at greatly reduced rates. If you would like to use this service, please select it when you submit your return request through your Safescan account at Safescan.com. You will receive clear instructions on payment (if applicable) and pickup.


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