Safescan is still open and operating normally during the COVID-19 restrictions. Please note that our call center is temporarily closed during this time – our customer support team is continuing to handle requests remotely.
Please click here to contact our support team and one of our associates will respond shortly.
  • Why Safescan
    • • Complete assortment
    • for one-stop shopping
    • • Same day shipping
    • • 30-day money-back
    • guarantee
    • • 3-year warranty
    • • In-house support
    • experts (no call
    • centers)
    • • 100,000+ satisfied
    • customers
  • Warranty
    3 Year Warranty
    More information
  • Customer service
    Customer ServiceOpening hoursMonday to Friday
    9:00 a.m. - 5:00 p.m.

    Toll-free:
    1-844-386-1192


    More information
  • Payment methods

    More information
Home / Customer Service / FAQ

FAQBack to customer service

  • How can I reach Safescan’s Support?

    Safescan’s multilingual in-house Customer and Technical Support teams are always willing to help you and assist you with Safescan products. On our website website you can fill out a form. Click here for the contact form

  • What are the delivery costs?

    Safescan offers competitive shipping rates and uses the reliable services of UPS for a fast and accurate delivery of your order. You can find the table with shipping rates for more information here . The shipping costs are shown in the shopping cart before you complete your order. Place the selected products in your shopping cart and select the desired delivery method. The applicable fees are then calculated and displayed before you complete your order. The shipping costs are also displayed in the e-mail you receive after your order and in the online order status.

  • How can I return my goods?

    Returning goods to Safescan can be done easily. Please take a look at the full description on how to return your product on the Customer Service Webpage.

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