• Why Safescan
    • • Complete assortment
    • for one-stop shopping
    • • Same day shipping
    • • 14-day money-back
    • guarantee
    • • 3-year warranty
    • • In-house support
    • experts (no call
    • centers)
    • • 100,000+ satisfied
    • customers
  • New 50 euro banknotes
    New EURO ready
    More information
  • Customer service
    Customer ServiceOpening hoursMonday to Friday
    09:00 - 17:00More information
  • Warranty
    3 Year Warranty
    More information
  • Payment methods

    More information
Home / Customer Service / FAQ

FAQBack to customer service

  • How can I reach Safescan’s Support?

    Safescan’s multilingual in-house Customer and Technical Support teams are always willing to help you and assist you with Safescan products. On our website website you can fill out a form. Click here for the contact form

  • What are the delivery costs?

    Safescan offers competitive shipping rates and uses the reliable services of UPS for a fast and accurate delivery of your order. You can find the table with shipping rates for more information here . The shipping costs are shown in the shopping cart before you complete your order. Place the selected products in your shopping cart and select the desired delivery method. The applicable fees are then calculated and displayed before you complete your order. The shipping costs are also displayed in the e-mail you receive after your order and in the online order status.

  • How can I return my goods?

    Returning goods to Safescan can be done easily. Please take a look at the full description on how to return your product on the Customer Service Webpage.

  • How can Safescan provide me with remote assistance?

    Yes, we are happy to help you remotely. Please download the free TeamViewer remote support software here Install it and give permission for our customer care team to access your computer, and we will gladly assist you in solving your problem.

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