Terms & Conditions
Terms & ConditionsBack to customer service
Safescan US Inc. doing business as Safescan USA
7390 South Fraser Street
Centennial, CO 80112
Toll-Free Telephone (in U.S.): 1-844-386-1192
These provisions are applicable to the relationship between Safescan USA, hereinafter to be referred to as the Supplier, and customers making purchases from Safescan USA, hereinafter to be referred to as the Customer.
The goods displayed on the website (www.safescan.com) form an offer by the Supplier to the Customer subject to these general terms and conditions. An order placed on the website by the Customer to the Supplier forms acceptance of the offer subject to these general terms and conditions.
Any offer by the Supplier is subject to the availability of the good or goods in question; if a good is not in stock or readily available, the entire offer is considered to be null and void.
4.1 All prices are in United States Dollars. The price is the price displayed on the website at the time the customer places the order.
4.2 All prices are subject to printing and typing errors. The Customer agrees that the Supplier accepts no liability for the consequences of printing and typing errors. In the case of printing and typing errors, the Supplier is not obliged to deliver the good at the wrong price.
4.3 The prices listed on the website are exclusive of taxes and shipping costs to be borne by the Customer. The taxes and shipping costs will be calculated as specified during the ordering process. These will also be stated in the order confirmation.
4.4 For orders placed by Customer outside the fifty United States of America, increased shipping costs and other costs such as export documentation, import duties, import taxes and import fees may apply and these costs will be borne solely by the Customer. These will not be automatically calculated on the website nor included in the order. Customers wishing to place orders for delivery outside the fifty United States should contact the Supplier at 1-844-386-1192; the Supplier will provide an estimate for these shipping and other costs.
5.1 Payment will take place in advance in the manner stated on the website. The Supplier will not deliver the ordered good until payment has been received.
5.2 The Supplier has fraud policies in place to protect itself against fraudulent orders and fraudulent payments. The Supplier may make use of fraud detection software and programs to assist in the execution of these policies. No fraud detection system is perfect and occasionally non-fraudulent orders may be rejected as a result of the policies and systems in place. The Customer agrees to not hold the Supplier responsible in any way for the cancellation of an order.
5.3 In the event that payment is reversed or retracted by Customer or the payment fails to process, full payment is due immediately. For orders in which the Supplier grants the Customer credit terms, full payment is due from the Customer within 30 days from the date that the order was placed. A monthly interest fee with a rate equivalent to 10% per annum will be charged on all outstanding balances.
6.1 The delivery period or delivery date stated on the website is a best estimate. It remains an estimate, however, and this period or date is therefore not binding. The Supplier will attempt to comply with this period or date as much as possible. However, any overrun of the delivery period or delivery date will not grant the Customer any right to terminate the agreement and/or demand compensation for loss.
6.2 When part of an order is ready, the Supplier is authorized to offer this part for partial shipment, or to wait until the entire order is ready.
7. Transport and Delivery
7.1 The good ordered by the Customer will be shipped to the delivery address specified by the Customer at the time the order is placed. The shipping address will also be stated in the order confirmation. Transportation will take place in a manner to be determined by the Supplier.
7.2 Ownership of and risk of loss of the ordered good is transferred to the Customer upon delivery.
7.3 Delivery is defined as the handover of the good from the transport company to Customer. Handover of the good can be done directly (e.g. transport company passes good directly to Customer) or indirectly (e.g. transport company leaves good at Customer’s door). Ownership and risk of loss transfer at the time of either direct or indirect delivery.
8. Complaints and Discrepancies
8.1 The Customer must check, immediately after delivery, whether the quantities of goods delivered are in accordance with the order confirmation. Any discrepancies between the order confirmation and that which has been delivered must be notified to the Supplier by email within 48 hours of delivery; if no notice of discrepancy is given to the Supplier within 48 hours of delivery, the Customer affirms that the delivered quantity of goods is in accordance with the order confirmation.
8.2 The Customer must check the received goods immediately after delivery for any signs of damage. The Customer must notify the Supplier of any damage by email within 48 hours of delivery. If the damage is attributable to the Supplier, and assuming that notification is received within 48 hours of delivery and the good is returned by the Customer, the Supplier will send a new good as replacement, or will refund the purchase amount, taxes and shipping costs. The choice of sending a replacement or making a refund will be at the sole discretion of the Supplier. If notification of damage is not received within 48 hours of delivery, the Customer affirms that the good was received in satisfactory condition.
8.3 If a good becomes defective within 7 days of delivery receipt by the Customer, the Supplier will replace the good and bear the shipping costs for both the returned defective item and the replacement good sent to the Customer. In order to take advantage of this defective good policy, the Customer must notify the Supplier and, after receiving approval from the Supplier, submit a return request through the website (www.safescan.com). The defective good being returned must be returned in its original packaging ; any defective good not returned in its original packaging is not eligible for replacement according to the terms of this paragraph and will instead be treated as a warranty repair according to the terms of article 10.
8.4 The Customer will not return a good to the Supplier without a return merchandise authorization (hereinafter referred to as “RMA”). To obtain an RMA, the Customer must follow the return instructions as described on the website. The return shipment of the good must have been received by the Supplier no later than 14 days after the RMA is issued.
9. 30 Day Money-Back Guarantee
9.1 The Customer is entitled to return the ordered good to the Supplier within 30 days of delivery. The Supplier will use its best effort to refund the purchase price of the good within 30 days of receipt of the returned good. Shipping costs of the good to the Customer and return shipping costs for the return of the good back to Supplier are not included in the 30 Day Money-Back Guarantee. The Customer bears the shipping costs and risk for returning the good back to the Supplier under the terms of the 30 day money-back guarantee. Condition for refunding the purchase price of the good is that the Customer has handled the good and its packaging carefully and that the good is returned in its original packaging and that all manuals, cables, adapters, packaging and other components are returned as well. The refund of the purchase price of the good may be reduced if the Customer returns a damaged or incomplete good or if the item has been obviously used or if any components delivered with the good are missing. The Customer must only unpack or use the good to the extent necessary in order to determine the nature, characteristics and operation of the good. The provisions in this paragraph do not affect the provisions in article 8.1 and 8.2.
9.2 The Customer will not return a good to the Supplier without an RMA. To obtain an RMA, the Customer must follow the return instructions as described on the website. The return shipment of the good must have been received by the Supplier no later than 14 days after the RMA is issued.
9.3 The money-back guarantee referred to in article 9.1 does not apply to software supplied by the Supplier with regard to which (i) the seal has been broken or (ii) the software has been downloaded from the website. This software cannot be returned and the Customer will not be entitled to a refund of the purchase amount.
9.4 Goods forming part of a bundle offer, in which respect a good has been offered for free on the purchase of one or more goods, whether different or the same, can only be returned together. If the Customer returns a good from a bundle offer without returning the good received for free, the Supplier will be entitled nevertheless to charge the Customer for the good received for free. The same applies if the Customer has received a discount in the context of the purchase of multiple goods. If the Customer returns one or more of these multiple goods, the Supplier will be entitled to withdraw the discount and nevertheless charge the amount corresponding to this to the Customer.
10. Force majeure
If the Supplier cannot meet its obligations, or can only meet them with difficulty, as a result of force majeure, it will be entitled wholly or partially to suspend or terminate the agreement with the Customer without judicial intervention. In such cases, the obligations under the agreement will wholly or partially be ended, without the parties being entitled to claim any compensation for loss or any other benefit from one another. In the event of partial compliance by the Supplier, the Supplier will return transfer the part of the purchase amount pertaining to the part not complied with.
11.1 The manufacturer, Safescan B.V., warrants the proper functioning of the good supplied for a period which depends on the good in question. The duration of the warranty period is listed on the website for each good. The website also states under which conditions the warranty period can be extended. "Proper" means that the good possesses the properties which may be expected of it on the grounds of the agreement for the duration of the warranty period listed on the website for each good. If the delivered good displays a fault during this period, the Customer will be entitled to repair of the good under the warranty extended by Safescan B.V.
11.2 If the Customer needs to make use of the warranty extended by the manufacturer, Safescan B.V., the Customer should contact the Supplier according to the terms of this agreement. The Supplier acts as the manufacturer’s local representative in the U.S. and assists in the handling of warranty claims. In its role as representative, the Supplier can choose to either replace the good with one which is at least equivalent or refund the purchase price rather than execute a repair if, in the Supplier’s opinion, the repair cannot reasonably be executed. For the avoidance of doubt, any and all warranty claims, as well as any resulting replacement of goods, reimbursements or payments of any kind related to the warranty, are the sole responsibility of the manufacturer, Safescan B.V. The Customer agrees that the Supplier does not offer any warranty of any kind, does not assume any responsibility whatsoever for the warranty and is not responsible in any way for the approval or payment of any warranty claims as the warranty is extended solely by the manufacturer, Safescan B.V. The Supplier may assist in replacing goods or making payments, but it does so only in an assisting role on behalf of the manufacturer and does not assume any responsibility for the warranty.
11.3 With regard to the good repaired or replaced on the grounds of the first paragraph, the original commencement date of the warranty period will remain applicable. A new warranty period therefore does not commence for a repaired or replaced good.
11.4. The warranty referred to in the first paragraph does not cover faults and defects which are wholly or partially the result of:
a. incorrect, careless or inexpert use, or noncompliance with operating instructions or maintenance rules;
b. use in a manner other than that which is deemed normal use;
c. external causes, such as fire damage or water damage;
d. assembly, installation, or the reversal of these by parties other than the Supplier;
e. the use of materials or goods which were provided by the Customer to the Supplier for processing or which were used at the instructions or request of the Customer;
f. application of working methods and constructions according to the instructions of the Customer;
g. application of statutory regulation;
h. modifications not authorized in writing by the Supplier which are realized by the Customer or a third party in the products or in parts thereof which are supplied by the Supplier or are installed by or on behalf of the Supplier in the context of guarantee or maintenance.
i. normal wear and tear;
j. products or parts which the Supplier has sourced from a third party, inasmuch as the third party in question has not provided a guarantee to the Supplier.
11.5 The warranty referred to in the first paragraph will lapse in full if the Customer has not fully paid for the good on time or properly, or if the Customer repairs or remedies the good itself or has this carried out by a third party.
11.6 Work and the costs of repairs outside the context of this warranty will be charged by the Supplier in accordance with its customary fees.
11.7 If the Supplier deems it necessary in the context of the realization of the warranty obligations, the goods will be transported by the customer and at the expense and risk of the customer to a location to be determined by the Supplier.
12. Liability of Supplier
12.1 Any liability of the Supplier is limited to compliance with the warranty described in article 11 and up to the amount paid out for the case in question under the liability insurance taken out by the Supplier.
12.2 Except with regard to the provision in article 12.1, each liability of the Supplier is excluded.
12.3 Without prejudice to the provisions in article 8.1 and article 8.2 of these terms and conditions, each liability will lapse if the customer does not notify the Supplier in writing of the existence of a fault within five days of discovery of the fault or of the time at which any fault should reasonably have been discovered. This article has no effect on the provisions in articles 8.1 and 8.2. This article only pertains to situations which are not covered by articles 8.1 and 8.2.
13. Disclaimer on Counterfeit Detection
Safescan utilizes advanced counterfeit detection technology in its goods that feature counterfeit detection capability. Unfortunately, as counterfeiters also continue to make use of advances in technology to bypass such detection technology, the Supplier does not guarantee the genuineness or authenticity of any bank note, currency or credit card. The Customer agrees to hold the Supplier harmless for any and all damages related to the receipt of such counterfeit banknotes, currency or credit cards.
14. Cloud Service
To the extent that the client has concluded or participated in an agreement for the cloud service provided by the manufacturer, Safescan B.V., the TimeMoto General Terms and Conditions, which can be found at www.timemoto.com/terms.html, shall be applicable. A processing agreement as intended in article 28 par. 3 of the General Data Protection Regulation is also applicable to this cloud service. By concluding the agreement with regards to the cloud service, the client agrees to this processing agreement.
15. Return shipments
If the Customer does not have an RMA, the Supplier will be entitled to refuse the return shipment of the Customer. Taking receipt of a return shipment does not imply acknowledgement or acceptance by the Supplier of the reason for the return shipment stated by the Customer. The risk pertaining to a return shipped good remains with the Customer until the Supplier has received the returned good.
16. Applicable law
The obligations between the Supplier and the Customer as referred to in article 1 will be subject to the laws of the State of Colorado, to the exclusion of all other countries’ and states’ laws. Applicability of the Vienna Sales Convention (CISG) is ruled out.
Correspondence addressed to the Supplier must be sent in writing and delivered by express courier to:
Safescan US Inc.
7390 South Fraser Street
Centennial, CO 80112
18.1 If one or more of the provisions in the agreement between the Supplier and the Customer – including these general terms and conditions – are void or become legally invalid, the rest of the agreement will remain in force. The parties will consult with one another regarding the provisions which are void or are deemed legally invalid, in order to make a replacement arrangement.
18.2 The headings above the articles in these terms and conditions only serve as an indication of the subjects to be covered by said articles. No rights may be derived from them.
18.3 The failure by the Supplier to invoke these terms and conditions in any case does not imply a waiver of the right to do so at a later stage or in a subsequent case.
18.4 Wherever applicable, the word "good" must also be read as "goods", and vice versa. Wherever applicable, the word “Customer” must also be read as “Customers”, and vice versa.
These general terms and conditions are drawn up in the English language. In the event of a dispute regarding the content or tenor of these general terms and conditions, the English text will be binding.
Any disputes which may occur in the context of the agreement to which these general terms and conditions are applicable, or in the context of subsequent agreements related to it are subject to the laws of the State of Colorado and may only be put before the competent court in the County of Arapahoe in the State of Colorado.
2. Safescan B.V. does not guarantee that the website does not contain any information which is incorrect. No rights may be derived from the information on this website. Each use which you make of the information on this website is at your own risk. Safescan B.V. cannot be held liable for damage or loss which occurs or could occur as a result of the direct or indirect use of information on this website.
4. Downloading or otherwise acquiring material through the use of this website takes place at your own discretion and risk. You yourself are responsible for any damage or loss to your computer system or loss of data arising from downloading such materials.
5. The layout and design of the website and the information, texts, images, logos, photos and illustrations displayed on it are protected by intellectual property rights, including but not limited to copyright. These intellectual property rights are held by Safescan B.V. It is not permitted to store the website or any part of it, use it for your own purposes, make it public, reproduce it and/or frame it without the written permission of Safescan B.V.
6. The trade name right and the trademark right to the name Safescan and the trademark right for the Safescan logo are held by Solid Control Holding B.V. The use of the name Safescan and the Safescan logo is reserved exclusively for Solid Control Holding B.V., its group companies and licensees. Without the written permission of Solid Control B.V. it is explicitly forbidden to make use of the trade name and brand name Safescan and/or the Safescan logo.
INFORMATION WE COLLECT ABOUT YOU
The information we receive from customers helps us personalise and constantly improve your shopping experience on Safescan.com.
We use the information to:
1. process orders and to deliver products and services;
2. process payments and discount coupons;
3. communicate with you about orders, products, services and special offers;
4. amend your data and keep the accounts you hold with us up to date;
5. display content such as wish lists, customer assessments, product advice and product comparisons;
6. recommend additional products and services which could possibly interest you;
7. prevent or detect fraud or misuse of our website and to enable third parties to perform technical, logistic or other functions on our behalf.
TYPES OF INFORMATION WE COLLECT
We receive and store information you enter on Safescan.com, such as name, delivery and invoice addresses, VAT number, town or city of residence, e-mail address, telephone number(s), details relating to your order, invoicing and payment and details concerning product registration and warranty or which you provide in another way.
We receive and store certain types of information on moments in which you are in contact with us. For example, we make use, in common with many other websites and cookies. In this way we receive certain information when you visit Safescan.com via your web browser. There are companies which offer programmes which allow you to visit websites anonymously. We are then unable to offer you a personalised experience on Safescan.com since we do not recognize you, but we still want to inform you that such tools exist.
To help us make our e-mails more useful and more interesting, we often receive a confirmation at the moment you open your e-mail, if your computer supports such a function. We compare our customer list with lists we receive from other companies in order to avoid sending unnecessary messages to our customers. If you do not want to receive e-mails or other mail from us, please make use of the unsubscribe option in the e-mail.
USING AND SHARING INFORMATION
Information about our customers is valuable for our company. We only save the information if we are still using it or if it is mandatory to retain the information. Once we no longer make use of the information and any legal retention period has expired, we shall remove the information. Safescan.com only shares information about customers with third parties in the way described below.
We make use of other companies and persons who perform functions on our behalf. Examples of these functions include the processing of orders, delivery of packages, sending e-mail or post, removing duplicate information on the customer list, analysing data, offering marketing support, processing credit card payments and delivering customer service. These agents have access to the personal data which they need to perform these functions, but may not use this information for other purposes. In addition, they must process the personal data in compliance with our privacy statement and we have signed a processing contract with these parties.
We sometimes send special offers to a select group of Safescan.com customers on behalf of another company. When we do this, we do not give your name and address to the company concerned. Make use of the unsubscribe option in the e-mail when you do not wish to receive such mails.
We provide account details and other personal information when we are of the opinion that this is appropriate for complying with the law, to implement or amend our user conditions and other agreements, or to protect our rights, our property or the safety of Safescan.com, our users and others. If in some cases there is a processing relationship, we shall then conclude a processing agreement with this party. This also covers exchanging information with other companies and organisations for the protection against fraud and the limiting of credit risk. The following actions are not, of course, covered: selling, renting, sharing or making public in any other way personal data of customers for commercial purposes in any way that infringes the commitments made in this privacy statement.
WITH YOUR PERMISSION
In all cases other than those stated above, you will be informed and your permission will be requested when information about you could possibly be shared with third parties. You can then choose not to share this information. You are entitled to withdraw your permission at any time by sending an e-mail to email@example.com.
Safescan takes appropriate technical and organisational measures to secure personal data against loss or any form of unlawful processing. These measures offer an appropriate security level, taking into account the state of the technology, the implementation costs and also the nature, the scale, the context and the processing purposes. The measures are also intended to prevent unnecessary collection and further processing of personal data. The Person Responsible is entitled at all times to request an up-to-date summary of the organisational and technical security measures that Safescan undertakes to accomplish this appropriate level of security.
When you register online, you can choose whether or not you want to receive the newsletter from Safescan. If you want to change your contact preferences, simply click on My Account in the bar at the top of the page and then on Contact Details. If you do not wish to receive any commercial communication from us, switch off the “receive Newsletter” option.
WHAT IS A COOKIE?
Cookies are text files that contain small amounts of information which are downloaded and stored on your pc, mobile or any other device that you use to visit a website. With each subsequent visit these cookies will be sent back to the website that sent them or to another website that recognizes these cookies. Cookies are useful as they ensure that the website can recognise the device of the its users. For more information about cookies please visit www.allaboutcookies.org and www.youronlinechoices.eu.
Cookies that are being used on the website:
Below is a list of all cookies that are used per category on the website.
Strictly necessary cookies
These cookies are essential to support you with services available on our website, and to enable you to use certain features on our website. Without these cookies we cannot support you with these services on our website.
Functional cookies ensure that our website functions correctly. For example, functionalities such as placing an item in your shopping cart or paying for your order.
With the help of third-party analytics, we collect statistics about how our webshop is used. By measuring website usage, we can continue to improve our store to the benefit of our users.
These are cookies that are used to record your surfing behavior, so that we (or third parties) can make targeted offers and show you content that is relevant to you.
Since cookies ensure that you can use of some of the most essential functions of the website, we recommend that you keep them enabled. You can partially enable or disable cookies per type. If you block or otherwise reject all cookies, you cannot, for example, add items to your shopping cart, complete the order or use products and services for which you have to log in. If you leave cookies enabled, do not forget to log out when you are using a shared computer.
In addition to the provisions in this Privacy Statement, the provisions in the Cookie Statement from Safescan also apply. The Cookie Statement states which cookies are used and what the purpose of those cookies is. The Cookie Statement can be consulted here.
SHARING YOUR INFORMATION
We shall never share your information with persons outside Safescan except in the following cases: if you give us permission to do so; if the law allows or demands this of us; with other companies who supply services to us; or to the legal successor of the company.
The website can contain links to other websites where we have no control and where this policy does not apply. The administrators of these websites can collect information about you which they use in accordance with their policy, which possibly deviates from ours.
CHANGES IN OUR POLICY
This policy replaces all previous versions and is valid from 2018 onwards. We reserve the right to change this policy at any arbitrary moment.
QUESTIONS OR REQUESTS CONCERNING YOUR DATA?
You can peruse and amend your data via the ‘My Account’ section of Safescan.com or you can request us for perusal of and rectification or deletion of the data collected by us or restriction of the processing concerned. Furthermore, you can raise an objection to the processing and request transfer of the data.
You can send such a request to firstname.lastname@example.org. In addition, you can contact the Dutch Data Protection Authority if you have a complaint.
Version July 2019