We offer free shipping for all orders with a value of €50 or more.
3 YEAR WARRANTY
Safescan products come with a 3-year warranty.
Our experienced customer service agents are available for all your questions.
The website www.safescan.com (“Safescan.com”) is owned and administered by Safescan BV. This policy, read in conjunction with the sales conditions, explains how Safescan may use the information we collect about you and what rights you have over the personal data we have on you which is in our possession. Please read this policy and our sales conditions and user conditions carefully; by visiting the website you confirm that you agree with these documents and have understood them.
INFORMATION WE COLLECT ABOUT YOU
The information we receive from customers helps us personalise and constantly improve your shopping experience on Safescan.com.
We use the information to:
1. process orders and to deliver products and services;
2. process payments and discount coupons;
3. communicate with you about orders, products, services and special offers;
4. amend your data and keep the accounts you hold with us up to date;
5. display content such as wish lists, customer assessments, product advice and product comparisons;
6. recommend additional products and services which could possibly interest you;
7. prevent or detect fraud or misuse of our website and to enable third parties to perform technical, logistic or other functions on our behalf.
TYPES OF INFORMATION WE COLLECT
We receive and store information you enter on Safescan.com, such as name, delivery and invoice addresses, VAT number, town or city of residence, e-mail address, telephone number(s), details relating to your order, invoicing and payment and details concerning product registration and warranty or which you provide in another way.
We receive and store certain types of information on moments in which you are in contact with us. For example, we make use, in common with many other websites and cookies. In this way we receive certain information when you visit Safescan.com via your web browser. There are companies which offer programmes which allow you to visit websites anonymously. We are then unable to offer you a personalised experience on Safescan.com since we do not recognize you, but we still want to inform you that such tools exist.
To help us make our e-mails more useful and more interesting, we often receive a confirmation at the moment you open your e-mail, if your computer supports such a function. We compare our customer list with lists we receive from other companies in order to avoid sending unnecessary messages to our customers. If you do not want to receive e-mails or other mail from us, please make use of the unsubscribe option in the e-mail.
USING AND SHARING INFORMATION
Information about our customers is valuable for our company. We only save the information if we are still using it or if it is mandatory to retain the information. Once we no longer make use of the information and any legal retention period has expired, we shall remove the information. Safescan.com only shares information about customers with third parties in the way described below.
We make use of other companies and persons who perform functions on our behalf. Examples of these functions include the processing of orders, delivery of packages, sending e-mail or post, removing duplicate information on the customer list, analysing data, offering marketing support, processing credit card payments and delivering customer service. These agents have access to the personal data which they need to perform these functions, but may not use this information for other purposes. In addition, they must process the personal data in compliance with our privacy statement and we have signed a processing contract with these parties.
We sometimes send special offers to a select group of Safescan.com customers on behalf of another company. When we do this, we do not give your name and address to the company concerned. Make use of the unsubscribe option in the e-mail when you do not wish to receive such mails.
We provide account details and other personal information when we are of the opinion that this is appropriate for
complying with the law, to implement or amend our user conditions and other agreements, or to protect our rights, our property or the safety of Safescan.com, our users and others. If in some cases there is a processing relationship, we shall then conclude a processing agreement with this party. This also covers exchanging information with other companies and organisations for the protection against fraud and the limiting of credit risk. The following actions are not, of course, covered: selling, renting, sharing or making public in any other way personal data of customers for commercial purposes in any way that infringes the commitments made in this privacy statement.
WITH YOUR PERMISSION
In all cases other than those stated above, you will be informed and your permission will be requested when information about you could possibly be shared with third parties. You can then choose not to share this information. You are entitled to withdraw your permission at any time by sending an e-mail to email@example.com.
Safescan takes appropriate technical and organisational measures to secure personal data against loss or any form of unlawful processing. These measures offer an appropriate security level, taking into account the state of the technology, the implementation costs and also the nature, the scale, the context and the processing purposes. The measures are also intended to prevent unnecessary collection and further processing of personal data. The Person Responsible is entitled at all times to request an up-to-date summary of the organisational and technical security measures that Safescan undertakes to accomplish this appropriate level of security.
When you register online, you can choose whether or not you want to receive the newsletter from Safescan. If you want to change your contact preferences, simply click on My Account in the bar at the top of the page and then on Contact Details. If you do not wish to receive any commercial communication from us, switch off the “receive Newsletter” option.
WHAT IS A COOKIE?
Cookies are text files that contain small amounts of information which are downloaded and stored on your pc, mobile or any other device that you use to visit a website. With each subsequent visit these cookies will be sent back to the website that sent them or to another website that recognizes these cookies. Cookies are useful as they ensure that the website can recognise the device of the its users. For more information about cookies please visit www.allaboutcookies.org and www.youronlinechoices.eu.
Cookies that are being used on the website:
Below is a list of all cookies that are used per category on the website.
Strictly necessary cookies
These cookies are essential to support you with services available on our website, and to enable you to use certain features on our website. Without these cookies we cannot support you with these services on our website.
Functional cookies ensure that our website functions correctly. For example, functionalities such as placing an item in your shopping cart or paying for your order.
With the help of third-party analytics, we collect statistics about how our webshop is used. By measuring website usage, we can continue to improve our store to the benefit of our users.
These are cookies that are used to record your surfing behavior, so that we (or third parties) can make targeted offers and show you content that is relevant to you.
Since cookies ensure that you can use of some of the most essential functions of the website, we recommend that you keep them enabled. You can partially enable or disable cookies per type. If you block or otherwise reject all cookies, you cannot, for example, add items to your shopping cart, complete the order or use products and services for which you have to log in. If you leave cookies enabled, do not forget to log out when you are using a shared computer.
In addition to the provisions in this Privacy Statement, the provisions in the Cookie Statement from Safescan also apply. The Cookie Statement states which cookies are used and what the purpose of those cookies is. The Cookie Statement can be consulted here.
SHARING YOUR INFORMATION
We shall never share your information with persons outside Safescan except in the following cases: if you give us permission to do so; if the law allows or demands this of us; with other companies who supply services to us; or to the legal successor of the company.
The website can contain links to other websites where we have no control and where this policy does not apply.
The administrators of these websites can collect information about you which they use in accordance with their policy, which possibly deviates from ours.
CHANGES IN OUR POLICY
This policy replaces all previous versions and is valid from 2018 onwards. We reserve the right to change this policy at any arbitrary moment.
QUESTIONS OR REQUESTS CONCERNING YOUR DATA?
You can peruse and amend your data via the ‘My Account’ section of Safescan.com or you can request us for perusal of and rectification or deletion of the data collected by us or restriction of the processing concerned. Furthermore, you can raise an objection to the processing and request transfer of the data.
You can send such a request to firstname.lastname@example.org. In addition, you can contact the Dutch Data Protection Authority if you have a complaint.
Version July 2019