3 reasons why you should update your Safescan device

Keeping your Safescan device up-to-date is the easiest way to ensure the most accurate results, reliable detection, and best experience. Read along to learn more about our free software updates, why they matter, and how you can install them.

1. Guarantee the best detection

Counterfeiters are constantly evolving. Utilizing new and clever ways to manufacture and distribute fake cash. Making it increasingly important for business owners and retailers to work with the latest detection technology.

Safescan works closely with central banks (all over the world) to make sure that our devices can recognise and stop even the newest counterfeits. But how does this work?

Whenever new counterfeits are discovered, Safescan is informed. We then bring our devices to the bank that has the counterfeit and test them. If the device stops the counterfeit, it’s good to go. If the device fails to stop the counterfeit, its software is updated so it does. This update is then made available for free on the Safescan website for you to download and install.

Updating your device ensures that you are protected against the latest counterfeits. That’s why it is so important for you to do so.

2. Process the newest cash versions

Safescan doesn't only release updates when new counterfeits are discovered, but also when new banknotes or coins are introduced.

The software that is installed on your device contains more than just detection technology. It contains substantial details about all denominations. Whenever banks release new versions - due to security, sovereign, or economic reasons - it is important that your device has the correct details at hand to process them.

So why should you update? New banknotes and coins might have different details and characteristics than previous versions. If your device does not recognise them, it could fail to properly verify and count them. Leaving you vulnerable to counterfeits and inconsistent results. Updating your device takes all these risks away and ensures accurate results. Always.

3. Get the best experience

Certain software updates include technology that makes your user experience (even) better. Like improvements for features, the interface, messaging and instructions, languages, and much more.

Updating your Safescan device with the latest update ensures that you get the best user experience and the most accurate and reliable results.

Updating your Safescan device

Now you know all the reasons why you should update your device. But how does it work? It starts by regularly checking the Safescan download page to see if there is a new update available for your device.

You can see if an update is new by cross-referencing its version number with the one of your device (shown in the start-up screen). You can also check the date linked to the update to see if it has been added recently.

If there is a new update available, you simply download it to your computer and install it on your device by following the update instructions in the update package or the manual. In just a few minutes, your device will be updated and ready!

FAQs about updating your Safescan device

How do I update my Safescan device?
Updating your device is easy. But the process is not the same for each product. We therefore always recommend that you follow the update instructions included in the manual.

Where do I find the manual / instructions?
All update instructions can be found in the manual of your device, which you can find in the manual section of our online support centre. The update instructions are also included in the software update packages.

Where do I download an update / currency update?
You can easily find all the software / currency updates on our download page.

Where do I find my part / serial / model number?
You can find all the numbers and codes you need on the back or bottom of your device. If you can’t find the part number, you can just take the first seven digits of the serial number. They are the same.

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