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customer-service
FAQRead more
- How can I reach Safescan’s Support?
Safescan’s multilingual in-house Customer and Technical Support teams are always willing to help you and assist you with Safescan products. On our website you can fill out a form. Click here for the contact form
Read more - What are the delivery costs?
Safescan offers competitive shipping rates and uses the reliable services of UPS for a fast and accurate delivery of your order. You can find the table with shipping rates for more information here ‣. The shipping costs are shown in the shopping cart before you complete your order. Place the selected products in your shopping cart and select the desired delivery method. The applicable fees are then calculated and displayed before you complete your order. The shipping costs are also displayed in the e-mail you receive after your order and in the online order status.
Read more - How can I return my goods?
Returning goods to Safescan can be done easily. Please take a look at the full description on how to return your product on the Customer Service Webpage.
Read more - How can Safescan provide me with remote assistance?
Yes, we are happy to help you remotely. Please download the free TeamViewer remote support software here ‣ Install it and give permission for our customer care team to access your computer, and we will gladly assist you in solving your problem.
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Free shipping from £50
We offer free shipping for all orders with a value of £50 or more.
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3 year warranty. Read more.
Safescan products come with a 3-year warranty.
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20 years of experience
Your trusted cash handling expert for more than 20 years.
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Free currency updates
Update your device for free whenever a new banknote released or counterfeit is discovered.
Get support by phone, email, or make an appointment with our support department.
Read moreRegister your product and benefit from 3 year warranty.
Read moreInformation and FAQ how to set-up and service your Safescan device.
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