Warranty & Repairs
Warranty & RepairsBack to customer service
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CE certification
Our products meet all applicable European safety guidelines. Please contact our customer care department to request a copy of the CE Declaration of Conformity (DoC) for any product.
CE stands for Conformité Européenne, and this mark indicates compliance with EU product legislation.
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Safescan Warranty
Quality and reliability are at the centre of everything that Safescan does. That’s why we offer an extensive 3-year manufacturer’s warranty on most Safescan products.
Your Safescan product is covered by a 3-year Safescan manufacturer's warranty, starting from the date of purchase, provided it is used for normal purposes in accordance with the user manual.
No registration is required for the warranty to apply. The warranty applies automatically from the date of purchase.
The 3-year manufacturer’s warranty is a commercial warranty supplied by Safescan. This commercial manufacturer's warranty is provided in addition to your statutory rights as a consumer. Your statutory rights are not affected by this warranty.
Certain products - such as cables and batteries - are excluded from the 3-year manufacturer’s warranty. Click here to view all the products that are excluded.
What is covered?
If your product does not maintain its required functions and performance during the warranty period under normal use, Safescan will repair or replace the product, free of charge, in accordance with the terms of this warranty.
This includes the labour, parts, and necessary standard shipping costs associated with the repair or replacement, provided that the product has been used as intended and in accordance with the provided instructions and user manual.
The replacement of a part of your product under warranty will not restart or extend the period of warranty.
What is not covered?
Safescan does not cover any repairs or replacements of products where the defect is caused by:
- Incorrect use or handling of the product which is not in accordance with the user manual.
- Usage of parts and accessories other than those produced or recommended by Safescan.
- Accidental damages, such as dropping the product, spilling liquids inside the product or any other external factors.
- Faulty installations or repairs (except when handled by Safescan).
- Installations or repairs that are performed by unauthorised parties.
- Insufficient or incorrect maintenance when this is required by the user instructions.
- Circumstances outside the reasonably expected conditions of use of the product.
Normal wear and tear that does not affect the normal functioning of the product is not considered a defect under the warranty. The same applies to the normal decrease in performance or the reaching of the end of the normal service life of replaceable consumables and wear parts, such as UV lamps. Defects in such parts that are not the result of normal wear and tear are not excluded from the warranty.
The following products are excluded from the 3-year manufacturer’s warranty. Please consult the specification list on their product pages to learn more about their individual warranty coverage.
Safescan 30, Safescan 35, Safescan LB-105, Safescan RS-100, Safescan Cleaning Cards, Safescan UV 40H, Safescan UV 40, Safescan UV 45, Safescan UV 50-70, Safescan USB Cable, Safescan MicroSD Card, Safescan Power Adapter, Safescan USB Adapter, Safescan ED-160, Safescan MCS Software, Safescan USB Cable 2600, Safescan CR-80 EUR, Safescan Coin Cups, Safescan Coin Tubes, Safescan Printer Cable, Safescan Transport Brush, Safescan LB-205, Safescan 6165 & 6175 Update Cable, Safescan 6185 Update Cable, Safescan Coin Cup, Safescan UC-100, Safescan Calibration Weight, Safescan 310-W Stand, Safescan 3540L, Safescan 3540T, Safescan 4141B, Safescan 4141L, Safescan 414T1, Safescan 4141T2, Safescan 4141CC, Safescan 4617L, Safescan 4617T, Safescan 4617CC, Safescan 4617CL, Safescan 4646T, Safescan 3342B, Safescan 4142B, Safescan 5030B.
Warranty limitations and exclusions
The warranty period starts with the original ‘’end-user’’ purchase and will not restart or extend when the product is re-sold by the “end-user”. -
Product Registration
Registering your product makes it easier to track your warranty and request returns or repairs. It is not required to apply for the 3-year manufacturer’s warranty. This is automatically applied with your purchase.
Reasons to register your Safescan product
Product registration comes with several advantages. It helps Safescan to provide you with better product and customer support.
- All your products are neatly stored in your account.
- Requesting support and repairs is easier.
- Safescan can provide information and support tailored to your products.
- Safescan can supply you with relevant software, firmware, and currency updates.
Registering your product is quick and easy. Simply go to our registration page and fill out the form. Please have the purchase information, invoice number, product number, and serial number of the product handy when doing so. -
Repair & Replacement Requests
Is your Safescan product (or parts of it) not operating as it should? Please contact our customer care department via our contact form. They will assess the problem and see if a repair or replacement of the product (or parts of it) is necessary.
To speed up the assessment we ask you to include the name of the product, its serial number, and the original purchase date in your request. We may request additional information if needed.
After the assessment, you will be informed about the next steps. If the request is made within the limitations of the warranty period and requirements above, we will repair or replace your product, free of charge. If the request does not fall within the required limitations, a quote for the repair costs and shipment costs will be provided.
Submitting your repair request
You can easily and quickly request repairs and replacements via the Safescan website.
1. Visit our account page and log into your account. If you do not have a Safescan account yet, please create one. You can submit a warranty request through your Safescan account, by creating an account or by contacting our Customer Care team.
Product registration is not required to make a warranty claim.
2. If you have purchased your Safescan product using your account, you can go to ‘’my order history’’ and click on the button ‘’return request’’. Then simply fill out the form and submit your request.
3. If you have purchased your Safescan product via one of our authorised dealers, you can go to ‘’my returns’’ and fill out the form there. Please note that you will need to submit your purchase invoice and receipt.
4. You will be contacted via email with detailed return instructions. This email includes your return label and unique RMA number. Please wait and use these to return your product to us. Without them, your return will not be accepted.
If your request falls within the manufacturer’s warranty, Safescan will provide you with a free return label from our carrier. The costs of the delivery to and from Safescan are covered.
If you choose an alternative shipping or pickup service, any additional costs may be charged to you unless otherwise agreed by Safescan in advance.
If your repair is not covered by the warranty, Safescan will inform you of any repair and shipping costs in advance. -
WEEE Regulations
Safescan is committed to manufacturing products that have a minimal impact on the environment. As part of this commitment, we embrace the WEEE European Directive. WEEE stands for Waste Electrical and Electronic Equipment. In line with WEEE objectives, our design process for each new product includes the following considerations:
- durability and long product life
- ease of disassembly and recycling
- identification of plastic material
- energy-saving features
- reduced use of hazardous substances
- use of recycled material and reuse of parts
In addition, our WEEE team monitors the introduction of legislation in individual European countries, in particular the recycling targets that member states must meet. For example, the WEEE Directive became UK legislation in January 2007. Our entire organization worked hard to fulfill the requirements:
- We ensured that all new products carry the appropriate WEEE marking.
- We developed internal systems to ensure that all data requirements can be met.
- We became a member of the Environment Agency’s Producer Compliance Scheme to meet our obligations for UK business-to-consumer (B2C) transactions.
- We formed relationships with appropriate partners in recycling, logistics and refurbishment to ensure that we can provide a take-back service, should any of our UK customers require it.
Thanks to the groundwork laid here, we also meet all our obligations for business-to-business (B2B) transactions, and our framework can be tailored to meet individual customers’ needs as part of our commitment to a healthy environment.