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USB error

The error message ''USB stick not present'' means that the USB stick you are using is not recognised by the TA terminal. There can be several causes:

• The USB stick has not been formatted in the correct format. It must be formatted as FAT or FAT32.

• The USB stick firmware is not compatible with your TA terminal. The firmware of the pen drive has to be compatible with Linux Kernel 2.4.x. You can find this information on the packaging of your pen drive, or on the manufacturer's website.

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Learn how to find Wi-Fi networks and connect your Clocking in System to your company network.

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Set-up a fingerprint for each employee to simplify clocking in / out on your Clocking in System.

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Our experienced customer service agents are available for all your questions.

1.	Go to www.safescan.com and log in to your Safescan account (or create one, if you don’t already have one).
2.	If you purchased your item at Safescan.com, go to your order history and click on the “return request” option. Complete the form to submit your request.
3.	If you purchased your Safescan product from one of our authorized dealers, go to “My returns” and fill in the form to submit your request. (You will need your purchase invoice or receipt for this.)
4.	We will contact you by e-mail as quickly as we can with further instructions on how to return your product. These instructions will include a unique RMA number. Please wait for these instructions before returning your product to us; without the RMA number, we cannot accept your return.

1.	Go to www.safescan.com and log in to your Safescan account (or create one, if you don’t already have one).
2.	If you purchased your item using your Safescan account, go to your order history and click on the “return request” option. Complete the form to submit your request.
3.	If you purchased your Safescan product from one of our authorized dealers, go to “My RMAs” and fill in the form to submit your request. (You will need your purchase invoice or receipt for this.)
4.	We will contact you by e-mail as quickly as we can with further instructions on how to return your product. These instructions will include a unique RMA number. Please wait for these instructions before returning your product to us; without the RMA number, we cannot accept your return.

USB error

FREE SHIPPING

30-DAY MONEY-BACK GUARANTEE

3 YEAR WARRANTY

PROFESSIONAL SERVICE