Email us: Contact Form and call us: 1-844-386-1192

My TA device does not appear as "connected" in the software.

There are several points you can check:

• On your device, check the icons on the top-right hand of the screen for any connection error. If the LAN icon shows a problem, make sure that the cable is correctly inserted on the device side, and on the router/switch side. If the WiFi icon shows a problem, check that your router is still active and that the WiFi password has not been changed.

• If everything seems correct on the device, try and ping the IP address of the TA device from a PC on the network. If the ping returns valid data, make sure in the software that the IP address given to the device is the actual IP address of the device.

• Make sure that the COMM key on the device is the same as the one entered in the software.

• Check that your firewall allows the TA/TA+ Software to communicate on the network.

Back to home ‣

CONNECT TO WI-FI

Learn how to find Wi-Fi networks and connect your Clocking in System to your company network.

Learn about Wi-Fi ‣

SET-UP A FINGERPRINT

Set-up a fingerprint for each employee to simplify clocking in / out on your Clocking in System.

Fingerprint set-up ‣

DOWNLOADS

Most important downloads for your TA-8000 series Clocking in System

Quick Installation Guide ‣

Full Manual ‣

FREE SHIPPING

Free Shipping via UPS Ground
30-DAY MONEY-BACK GUARANTEE

Not satisfied? You can return your products within 30 days.
3 YEAR WARRANTY

Safescan products come with a 3 year warranty
PROFESSIONAL SERVICE

Our experienced customer service agents are available for all your questions.

1.	Go to www.safescan.com and log in to your Safescan account (or create one, if you don’t already have one).
2.	If you purchased your item at Safescan.com, go to your order history and click on the “return request” option. Complete the form to submit your request.
3.	If you purchased your Safescan product from one of our authorized dealers, go to “My returns” and fill in the form to submit your request. (You will need your purchase invoice or receipt for this.)
4.	We will contact you by e-mail as quickly as we can with further instructions on how to return your product. These instructions will include a unique RMA number. Please wait for these instructions before returning your product to us; without the RMA number, we cannot accept your return.

1.	Go to www.safescan.com and log in to your Safescan account (or create one, if you don’t already have one).
2.	If you purchased your item using your Safescan account, go to your order history and click on the “return request” option. Complete the form to submit your request.
3.	If you purchased your Safescan product from one of our authorized dealers, go to “My RMAs” and fill in the form to submit your request. (You will need your purchase invoice or receipt for this.)
4.	We will contact you by e-mail as quickly as we can with further instructions on how to return your product. These instructions will include a unique RMA number. Please wait for these instructions before returning your product to us; without the RMA number, we cannot accept your return.

My TA device does not appear as "connected" in the software.

FREE SHIPPING

30-DAY MONEY-BACK GUARANTEE

3 YEAR WARRANTY

PROFESSIONAL SERVICE