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My TA device does not appear as "connected" in the software. 

  • There are several points you can check:

    • On your device, check the icons on the top-right hand of the screen for any connection error. If the LAN icon shows a problem, make sure that the cable is correctly inserted on the device side, and on the router/switch side. If the WiFi icon shows a problem, check that your router is still active and that the WiFi password has not been changed.

    • If everything seems correct on the device, try and ping the IP address of the TA device from a PC on the network. If the ping returns valid data, make sure in the software that the IP address given to the device is the actual IP address of the device.

    • Make sure that the COMM key on the device is the same as the one entered in the software.

    • Check that your firewall allows the TA/TA+ Software to communicate on the network.


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