My TA software doesn't recognize my USB stick. How can I solve this?

If your USB stick is recognised by your TA device but not by the software, there is a strong possibility that it has not been correctly setup in the software.

You can refer to section 1.6.1 of the software manual for more information regarding the setup of the USB stick.

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LOG IN TO THE SOFTWARE

Learn how to log in to the software by creating your own personal password.

Learn about logging in ‣

CREATE A VACATION DAY

Create a vacation day to keep track on the absent employees and their worked hours.

Vacation day set-up ‣

DOWNLOADS

Most important downloads for your time attendance Software

TA / TA+ Software ‣

Software Manual ‣

Counterfeit Detectors
Banknote Counters
Coin Counters and Sorters
Money Counting Scales
Cash Drawers and POS Safes
Time attendance systems
MIFARE TIME ATTENDANCE SYSTEMS
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1.	Your bank must support the service. If you aren’t sure, ask your bank.
2.	You must have an authentication medium. Maestro payments over the Internet are protected by an authentication medium. Depending on the bank, this may be a card reader, a password, or something else. Contact your bank if you don’t yet have an authentication medium.
3.	You must have received a SecureCode. To make payments over the Internet using your Maestro card, you must have a SecureCode. If you don’t have one, contact your bank.

1.	Go to www.safescan.com and log in to your Safescan account (or create one, if you don’t already have one).
2.	If you purchased your item at Safescan.com, go to your order history and click on the “return request” option. Complete the form to submit your request.
3.	If you purchased your Safescan product from one of our authorized dealers, go to “My returns” and fill in the form to submit your request. (You will need your purchase invoice or receipt for this.)
4.	We will contact you by e-mail as quickly as we can with further instructions on how to return your product. These instructions will include your return label and unique RMA return number. Please wait for these instructions before returning your product to us; without both the return label and RMA number, we cannot accept your return.

1.	Go to www.safescan.com and log in to your Safescan account (or create one, if you don’t already have one).
2.	If you purchased your item using your Safescan account, go to your order history and click on the “return request” option. Complete the form to submit your request.
3.	If you purchased your Safescan product from one of our authorized dealers, go to “My RMAs” and fill in the form to submit your request. (You will need your purchase invoice or receipt for this.)
4.	We will contact you by e-mail as quickly as we can with further instructions on how to return your product. These instructions will include your return label and unique RMA return number. Please wait for these instructions before returning your product to us; without both the return label and RMA number, we cannot accept your return.