• Dead on Arrival (DOA). The device does not function within 8 days after arrival. The device will be replaced free of charge, contact the Safescan helpdesk.
• Repair within the guarantee period (12 months). Contact the Safescan helpdesk for an RMA number. The forwarding charges are shared (you pay the charges for shipment to Safescan and Safescan pays the charges for the return)
• Repair beyond the guarantee period (12 months). Contact the Safescan helpdesk for an RMA number. The costs of repair and the shipment charges are on your own account.

Safescan has a “10 day satisfaction guarantee”. If you are not completely satisfied with the device you bought you can return it to us in the original undamaged packaging within 10 days after receipt and we will refund the amount of the purchase. Before you return the device, please contact the Safescan helpdesk for an RMA number.