Safescan has a “10 day satisfaction guarantee*” on orders placed through Safescan.com. If you are not completely satisfied with the device you bought you can return it to us in the original undamaged packaging within 10 days after receipt and we will refund the amount of the purchase. Before you return the device, please contact the Safescan helpdesk for an RMA number.
Shipments without an RMA number will be refused. The shipment charges are on your own account.

*With exception of opened Safescan software packages.

All Safescan products have a 24 month guarantee period.

• Repair within the guarantee period (24 months). Contact the Safescan helpdesk for an RMA number. The forwarding charges are shared (you pay the charges for shipment to Safescan and Safescan pays the charges for the return).

• Repair beyond the guarantee period (24 months). Contact the Safescan helpdesk for an RMA number. The costs of repair and the shipment charges are on your own account.

• Shipments without an RMA number will be refused.